That certainly hasn’t been easy for you — let’s check what’s going on.
A few questions: when did it start happening? How long has the device been in use? Also, was the device in use before the issue occurred (Yes or No)? If Yes, what was the device used for? (broadcast media, play music, etc.)
Try these resetting steps:
Let us know how it goes.
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.