Google Nest Community

United States

I don’t remember, it’s been 2 plus years.

I already replied to Princess, and others. I did fill out the form previously and have a case Case ID [2-3833000033064] filed 10/15 with David. Supposedly it was escalated and someone was supposed to call or email me and neither have occurred.

Hi Juni- I never heard back after being told my ticket had been escalated so I assumed Google Help gave up.

At the beginning of my thread I explained that I attempted the reset by 1) turning mic off, holding the mini over the lights for 30 plus seconds, 2) plugging and unplugging the mini 15+ times with 30 seconds intervals in between.