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Home Mini not connecting to bluetooth via PC

LowG187
Community Member

I always use my Home Mini for a speaker at my work office and it has suddenly stopped working. It gets commands perfectly but will not connect to Bluetooth. I have tried to pair it from my phone but even my phone doesn't pick it up to connect. I have Rebooted it , Unplugged it for 30 mins and plugged it in. Removed the device from my home app and reinstalled it. I'm out of options. Any help would be great! 

30 REPLIES 30

SueS
Community Member

Following. I’m on my second mini that does not respond to the factory reset instructions (eg mic off, hold mini to cover lights; and the unplug/plug in 10 times.   Getting frustrated that I may lose a second mini without their being a more robust reset process 

Dan_A
Community Specialist
Community Specialist

Hi folks,


That certainly hasn't been easy for you ― let’s check this out.


Have a look at this article and let us know if you need more help: Play music on your speaker or display using Bluetooth and Factory reset Google Nest or Home speakers or displays.

While doing the reset, what's the status of the LED light? 

Keep me posted.


Best,
Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Thanks,

Dan

LowG187
Community Member

I have not had any luck with the Bluetooth. I've tried all recommendations with no success.

Juni
Community Specialist
Community Specialist

HI there,

 

Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Please keep us in the loop so we know if you still need further help.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi SueS,

 

I want to check if you still need help. Don't hesitate to reach back if you do.
 

Best,

Juni

SueS
Community Member

Hi Juni- I never heard back after being told my ticket had been escalated so I assumed Google Help gave up. 

Princesss
Community Specialist
Community Specialist

Hi SueS,

 

Apologies for the inconvenience. Could you please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey SueS,

 

Have you had the chance to fill out the form? 

 

Cheers,

Muddi

SueS
Community Member

I already replied to Princess, and others. I did fill out the form previously and have a case  Case ID [2-3833000033064] filed 10/15 with David. Supposedly it was escalated and someone was supposed to call or email me and neither have occurred. 

Muddi
Community Specialist
Community Specialist

Hi SueS,

 

We apologize for that. Upon further checking, it looks like you're having issues resetting your device. Could you tell us when and where did you purchase it?

 

Cheers,

Muddi

SueS
Community Member

I don’t remember, it’s been 2 plus years.

Muddi
Community Specialist
Community Specialist

Hey SueS,

What country are you located in?

Cheers,

Muddi

SueS
Community Member

United States

Muddi
Community Specialist
Community Specialist

Hey SueS,

My apologies for the late response. Could you send a video of your device while you're trying to reset it. This will help us check on what's really going on with your device.

Keep us posted.

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.


 

Regards,

Juni

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Muddi
Community Specialist
Community Specialist

Hi SeuS,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi

Dan_A
Community Specialist
Community Specialist

Hi LowG187,

 

Just to make sure, you're trying to connect your Google Home Mini to your phone via bluetooth, right? If not, please tell me the make and model of the device you want to connect your Google Home Mini to?

 

Check this link for further information and troubleshooting.

 

Keep me posted.

 

Best,

Dan

SueS
Community Member

I was able to pair the mini to my phone with Bluetooth, but it still will not work in Google home.  It doesn’t even show up in the Home App anymore. 

Muddi
Community Specialist
Community Specialist

Hi SueS,

 

To confirm, are you connecting your computer and phone to your Google Home device via Bluetooth? Does your speaker appear on the lists of devices for Bluetooth devices on your computer?

 

I'll wait to your response.

 

Cheers,

Muddi

SueS
Community Member

Muddi-

no I never got any instruction to connect my mini with my computer.  

What I am trying to do is reset the mini so I can “load” it into a home on my phone Google Home App, to ultimately have it respond to my phone Google Home.  

I spent an hour on the phone with David from Google Support and all reset instructions did not work.   Are you saying that if I can pair my computer with the mini speaker in Bluetooth I could somehow reset the mini?

if not, I’m not interested in pairing the mini via Bluetooth to my phone just to play my phones music.  Please advise. 

Muddi
Community Specialist
Community Specialist

Hey SueS,

 

To confirm, is your Home Mini already setup? Could you tell us the case ID so I can check what happen.

 

Cheers,

Muddi

SueS
Community Member

Sure, case number is 2-3833000033064.  On October 15 I was told it was being escalated but I never heard from anyone else.

Muddi
Community Specialist
Community Specialist

Hi SueS,

 

Thanks for sharing the case ID. To confirm, are you having issues resetting your device? Also, could you tell us the status of your device now? Is it responding to command?

 

Keep us posted.

 

Cheers,

Muddi

SueS
Community Member

Yes I’m trying to reset it.   I responds to voice commands to set alarms and such but when I attempt to “add a device” in the Google Home App it doesn’t pair.   I read through the community to do a reset, so here at am.   It will not reset after probably 20 times of trying all community suggestions.    I was told my case was being escalated but I haven’t been contacted by anyone related to the case number.  

can you tell me if the case number is still active or was it closed?

 

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. I reviewed your case and it has already escalated. Please continue to communicate via email with the representative that's handling the case. Confirm how you did the reset. You can even send a video showing that you are doing it. You are in good hands now. 

 

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 

 

Thanks,

Juni

SueS
Community Member

At the beginning of my thread I explained that I attempted the reset by 1) turning mic off, holding the mini over the lights for 30 plus seconds, 2) plugging and unplugging the mini 15+ times with 30 seconds intervals in between. 

Juni
Community Specialist
Community Specialist

Hi SueS,

 

Thanks for confirming. I'll coordinate with our team so we can keep the ball running for you. 

 

Regards,

Juni