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Home speaker responding to TV ads

Kobrachrome
Community Member

Recently there has been a new Google/Samsung ad (the one with the Lawrence brothers) running on Hulu that plays for me ALL THE TIME, like every other commercial break. Unfortunately, my home speaker is activating and responding to both instances of “hey, Google” in the ad. The second one starts some weird techno music, and when I say “stop music” it stops the video on my tv instead (sony smart tv that is also connected to my account). When I restart the episode I’m watching, I inevitably have to watch ads again, and sometimes get a repeat of this entire cycle immediately. How do I keep my speaker from responding to ads that use “hey Google” or “ok Google”? Or is there a way to report this???

1 ACCEPTED SOLUTION

Muddi
Community Specialist
Community Specialist

Hey Kobrachrome and Chellerific,

 

Thanks for the added information. I'll pass this along to the team to request the ad to be blocked but I will not be able to provide a timeline. For other users having the same issue, please do not hesitate to update this thread so we can add the ads on our list.

 

Cheers,

Muddi

View solution in original post

11 REPLIES 11

Lcbarczewski
Community Member

I am dealing with the same thing. It’s obnoxious and needs to be fixed. 

Jbram
Community Member

I have the exact same problem.. and it also starts my Philips hue lights flashing every time they say party lights on.. I'm pretty much done watching Hulu because of it

Kobrachrome
Community Member

It’s just so ridiculous that they wouldn’t have keyed the assistant to not respond to THEIR OWN ADS. There has to be something they could do on their end to keep it from happening, right? And if not, there should be a clear way to report or keep the speaker from responding to a specific stimulus.

Chellerific
Community Member

Hulu told me to turn off the mic.  Lol.  This what you want. Google?

Really big LOL. Kind of defeats the purpose of having the smart speaker in the first place, doesn’t it?!

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here, and my apologies for the late response.

 

I know how frustrating it is when your Google Home/Nest devices are randomly triggered by the TV ads. I want to gather more information about this so I can forward it to the team. For other users please provide the following information below:

 

  • Does the device give a spoken response, or does it just light up or chime?
  • Has this happened more than once for the same commercial?
  • Country and language of the commercial.
  • Who was the advertiser?
  • What TV or radio station was the commercial on, during what program did it air?

It would be helpful if you can provide a link to a recording of the ad (YouTube link, video taken on their phone, etc.).

 

Cheers,

Muddi

  • The device gives a spoken response. The first time it’s used in the ad, they say “hey Google what’s this song [hum]”. My speaker responds with “I’m sorry, I can’t find that information. The second time they say “hey Google party lights on” and my speaker responds by saying “ok let’s get this party started” and plays some generic techno music.
  • yes, this has happened multiple times for the same ad.
  • USA, english
  • google/Samsung
  • aired on Hulu, specifically during “how I met your mother” and “only murders in the building”, but as those are the only things I’m watching on Hulu right now I don’t know how relevant it is
  • https://youtu.be/Tc2Ryp5NeUg 

Thank you so much @Kobrachrome this is exactly what I've experienced!  Except with the lights it asks me to set it up.   It happens both with my Samsung smart TV and my Insingia Roku TV.

Muddi
Community Specialist
Community Specialist

Hey Kobrachrome and Chellerific,

 

Thanks for the added information. I'll pass this along to the team to request the ad to be blocked but I will not be able to provide a timeline. For other users having the same issue, please do not hesitate to update this thread so we can add the ads on our list.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

All information has been forwarded to the team but no I will not be able to provide a timeline. Also, due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up on other users having the same issue on their devices. Please do not hesitate to update this thread with the information needed below so we can forward it to the team.

 

  • Does the device give a spoken response, or does it just light up or chime?
  • Has this happened more than once for the same commercial?
  • Country and language of the commercial.
  • Who was the advertiser?
  • What TV or radio station was the commercial on, during what program did it air?

 

Cheers,

Muddi