How do i stop my hub automatically starting relaxing sounds

[debbieDog]

Watching tv next to the nest hub 2, clock interface changed to "playing relaxing sounds" for the first time, with no voice commands (no one on the show said anything close to ok google either), I have setup no routines (I see the list of the default ones but have not turned any on to my knowledge), and the dog was nowhere near it. I'm on a metered connection, I don't want sounds of any kind to start streaming spontaneously. I'm going to have to unplug it now before I leave the house. I don't know what other trouble shooting steps to take since I have never asked it to play music or relaxing sounds.

[debbieDog]

if watching a show with a character saying phrases like "it's ok, relax", google assistant may respond by saying it will play relaxing music. It may also respond when a character asks "ok what is going on here?" with "I don't know what's going on"

[Muddi]

Hey debbieDog,

Thanks for posting. Apologize for the late response.

I just wanted to check if you're still having issues on your Google Nest Hub (2nd gen)? Let us know by updating this thread and the community will be happy to help.

Cheers,

Muddi

[debbieDog]

the 2nd gen Hub still occasionally responds to tv characters saying ok or hey, but not saying Google, perhaps once a week. For example it responded to "ok, who doesn't love fireworks?" with "I don't know, but here are some websites about fireworks". So far no more streaming relaxing sounds, but a tile for them is always at the ready taking up half the Your Evening screen

[Muddi]

Hey debbieDog,

Thanks for responding. To confirm, does it happen multiple times on a specific commercial or TV show only? What TV or radio station was the commercial on, during what program did it air? Also, please send a video if possible so we can check the issue further.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey debbieDog,

Are you still experiencing an issue with your Google Nest Hub? Let us know by updating his thread, and we're happy to assist you.

Cheers,

Muddi

[Jake]

Hey debbieDog,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake