How long does it take for a case to be updated?

[Gar0504]

I've raised a case about my home hub stuck in recovery mode and i'm unable to factory reset. i'm currently on Day 6 waiting for a response. how long does it usually take?

[Alex_S]

Hi Gar0504,

Thanks for visiting the Google Nest Community.

I’m sorry to know about what happened. Kindly share the case ID you have with our support team so I can check for an update.

Regards,
Alex

[Gar0504]

Hi Alex.

The case number is 1-0056000034959

Coincidentally I had an update on the case not long after your reply

[Alex_S]

Hello there,

Oh, that’s good to know. I’ve also asked for a follow-up on your case with the support team. They will give an update on your case soon.

If I can help you with anything else on Google Home, let me know.

Best,
Alex