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Now that I've switched to Google fiber my smart devices won't work with the Google home app

Natbee
Community Member

I had Xfinity wifi and had issues with connection to the Wi-Fi but all of my smart devices worked with the Google home app but now all my smart devices after switching to Google fiber  have issues connecting to the Google home app and say device offline I've called I've had a tech come out I've done everything I can think reconnect the lights nothing works and basically makes all of my smart devices useless they are not all nest devices they are like my ring doorbell and smart lights from companies that work with Google does anyone have any advice on how to fix it?

 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

As part of the switch, I'm assuming you're now using a new router? Did you change the Wifi network name and password to be the same as before? If not, have you updated the Wifi information on your devices?

Natbee
Community Member

Yes I tried all of that when the tech came over

David_K
Platinum Product Expert
Platinum Product Expert

Sorry tried all of what? Are you using the same Wi-Fi network name and password as before or did you go ahead and update the Wi-Fi information for all your devices to the new ones?

Connect Google Nest or Home devices to a new Wi-Fi network - Google Nest Help