How to I keep the screen on my Google Nest to stay on?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Cathy Withers 

How do I keep the display screen on. Keeps going black.

[Rdianco]

Hi Cathy Withers,

Thank you for your post. No worries, let's find a solution to keep your Google Nest display to stay on. I would be more than happy to help. First, I have some questions:

• Which Google Nest device is this post in regard to? (model name, generation number)
• Is this a new issue? Did your display stay on the entire time before?
• When does your screen turn off? When you are doing something or when the device is idling?
• Are you able to see a photo slideshow with the time when the device is not in use?
• Have you attempted any troubleshooting steps? If so, what have you tried?

I look forward to your response, thanks!

- From Frances (Community Specialist)