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How to prevent other people to control ur devices?

berlinsofio80
Community Member

It here is a neighbor that is controlling my home devices what can I do to prevent this, from stopping my music to turning lights on and off

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi berlinsofio80,

Are you using the same WiFi network as your neighbor? 

 

Regards,
Cathal

Dan_A
Community Specialist
Community Specialist

Hi berlinsofio80,

 

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Are you all on the same Wi-Fi network? Do they have access to your account? Have you added them as a home member or is it the other way around?

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

Keep us posted.

 

Thanks for helping, Cathal_S.

 

Best,

Dan

Juni
Community Specialist
Community Specialist

Hi there,

 

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there berlinsofio80,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan