Hub 2

[Brian1894]

Hi All, my iPhone and hub are saying they are not connected to the same Wi-Fi,but other iPhones are working and a Samsung is, all setting are the same , can not finish set up

[Azarco]

Hey Brian1894,

That certainly hasn’t been easy for you — let’s check what’s going on with your Google Nest Hub.

A quick question: what's the exact message you're getting when connecting your Nest Hub to the network?

• Make sure your devices are within 15-20 feet of your router.
• Make sure Local Network Access is turned on for the Google Home app.
• Turn on Bluetooth. 
• Disconnect and reconnect your phone from the Wi-Fi network.
• Reboot your phone, Nest Hub and router for a minute or two to refresh the connection.
• If the issue persists, try resetting your Nest Hub.

Looking forward to your response.

Thanks,

Alex

[Azarco]

Hey Brian1894,

Bumping in this thread to check if the suggested steps above help. Let us know if you have other questions or concerns.

Best,

Alex

[Azarco]

Hey Brian1894,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex