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Hub 2

Brian1894
Community Member

Hi All, my iPhone and hub are saying they are not connected to the same Wi-Fi,but other iPhones are working and a Samsung is, all setting are the same , can not finish set up

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Brian1894,

 

That certainly hasn’t been easy for you — let’s check what’s going on with your Google Nest Hub.

 

A quick question: what's the exact message you're getting when connecting your Nest Hub to the network?

 

  • Make sure your devices are within 15-20 feet of your router.
  • Make sure Local Network Access is turned on for the Google Home app.
  • Turn on Bluetooth. 
  • Disconnect and reconnect your phone from the Wi-Fi network.
  • Reboot your phone, Nest Hub and router for a minute or two to refresh the connection.
  • If the issue persists, try resetting your Nest Hub.

Looking forward to your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Brian1894,

 

Bumping in this thread to check if the suggested steps above help. Let us know if you have other questions or concerns.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Brian1894,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Regards,

Alex