Hub Max went offline but it's working?

[AdoresAqua]

Hi,

I recently had my HubMax connected to my guest WiFi. (That plan didn't work so I need to move everything to main WiFi.) I've factory reset, restarted Google Mesh router, unplugged for 48 hours and it STILL shows up in Home as offline. I do not want to create another home structure. If anyone can help, I'd be grateful. 

[MplsCustomer · Accepted solution]

@AdoresAqua 

Did you try the steps under "Change the Wi-Fi network of your speaker or display" in this Help topic?

https://support.google.com/chromecast/answer/7170507

If that doesn't work, when you did the factory reset, did you first remove your Nest Hub Max from the Google Home app?

https://support.google.com/googlenest/answer/7073477?sjid=14447878679589116925-NC#zippy=%2Cgoogle-ne...

The Nest Hub Max and its Nest Cam are quirky. I think some customers have first removed the Nest Hub Max's Nest Cam from the Google Nest app.