Hub crashing when playing music. Speaker groups broken.

[Rdianco]

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I posted this already but the thread got locked saying someone would contact me and it never happened.

My Nest Hub has recently stopped working properly when playing media. The speaker groups don't work 90% of the time when I ask it to play music. It'll say it's playing on the "all speakers" group, but it only plays on one device. When I try to select the device on the hub or in the app, it says there's no device there even though it lists that the device exists.

Additionally, asking Pandora or Spotify to play music will hard crash and reboot the hub sometimes now.  Sometimes the apps get stuck or hang and other times it crashes the hub completely.

I've factory reset the device twice now and it's still happening.  Need help figuring this out.

[Feedback]

 I think some recent update broke a bunch of stuff.  Here's stuff that suddenly starting having issues:

• Speaker groups don't work
• Spotify crashes when trying to play music
• Trying to pick a specific device to play music often just doesn't work.  It shows up in the list but when I select it, it says "something went wrong".
• Pandora crashes sometimes.  Not as much as Spotify, but about 1 out of 10 times trying to play music.

[Feedback]

I'm guessing this has to do with the recent Fuchsia update.  I'm on that version and have been reading lots of problems with that update.  sigh.

[ai]

Hi all, 

Since we've reached a resolution privately, we're going to go ahead and lock this thread. If you have any new questions, please post them in our forums. Thanks! 

Best,

Ai

[ai]

Hello all, 

We're sorry to hear your Hubs are having issues with media playback. That's a frustrating issue! I've gone ahead and created cases for each of you in order to escalate this to our support team. Please be on the lookout for an email from us soon! 

Best,

Ai