Hub display is black

[LWK]

My Home Hub display has remained black for months. I tried rebooting, resetting to factory settings, they didn't work. The screen is black with a white column on the right. I can hear the voice assistant. Please help as googling for a solution is no solution. 

[Muddi]

Hey LWK,

Thanks for visiting the Community.

Sorry to hear about your Google Nest Hub. Please check the firmware version of your device by following the steps below:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Also, since all troubleshooting steps have been exhausted, please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[LWK]

Hi Muddi,

Thank you for your prompt reply. I have completed and submitted the form. Hope to hear the solution from you. I liked the nest hub very much and would like to be able to use it for the long term not intermittently for 1 to 2 months. 

[Muddi]

Hi LWK,

We got the form you've submitted. We send you an email about your concern and let's continue through that channel.

Cheers,

Muddi

[LWK]

Hi Muddi,

Info on my device:

Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Cast firmware : 1.60.305621

If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX

System firmware version:

6.20211109.1.3166240