Hub max event recording/subscription

[agpthng]

I've purchased the subscription, event recording for my device, no recordings so far what am I missing.  I have the home app, nest aware app, frustrated.

[Princesss]

Hi agpthng,

Thanks for posting.

You might want to check this related link referring to your Nest Aware subscription for Google Nest Hub Max.

Let me know if you have additional questions and I'd be glad to answer it for you.

Best,

Princess

[agpthng]

No I still haven't gotten it to record events and the posts haven't been helpful.  I've tried what is suggested.

[Princesss]

Hi there,

We have received the form you submitted. As a reference, here's your case ID: 7-2890000032134.

Let's continue working some steps via email. Let me know if you need anything else, otherwise I'll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Princesss]

Hi there,

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess