Hub max loosing WI-FI

[baseballfant83]

Have a Hub Max for a year now and it keeps loosing Wi-Fi  once a week . This issue has been going on for about a month or two. Tried rebooting and resetting with no help.  Any help ? Thanks 

[Muddi]

Hello baseballfant83,

Thanks for sharing details about the issue. I know how challenging it is when your Google Home Max keeps on disconnecting from your network. A few questions: how far is your Home Max from the router? How often does it happen? Are you using a dual-band router? What is the firmware version of your device?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Max). Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

[Princesss]

Hey baseballfant83,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess