I have a nest hub max which I've had a couple of years and to be honest it doesn't seem to work as well as the smaller nest hub which we have in another room. It doesn't always understand simple commands and " there is a glitch try again " is getting irritating to the point the wife wants to use Alexa! I've just checked the software and it doesn't seem to be up to date is there anyway I can up date it or is there something I can do
to improve it before Alexa moves in...
Below are my software versions and latest version from Google help website
System firmware version: 295071
Cast firmware: 1.56.295071
Language: English (United States) Country code: GB
Current production firmware version
Google nest hub max 1.526.290465
Thanks for reaching out. Sorry for the trouble this has caused you, let me help you in checking what's going with your Nest Hub Max.
A few questions:
Give these steps a try:
Let us know how it goes.
I bought the nest max about a year ago and it has never worked as well as the smaller nest hub . Both devices are a similar distance of around 10ft away from the router.
It's fairly random but quite regularly says " there's a glitch"
And I'm not using a VPN .
I did a reset on the max before writing the post and the software is not the same as on the nest help website.
Thanks for any help you can give , Paul
Thanks for the update. Let's check these settings:
Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
Let me know how it goes.
Thanks for keeping us in the loop.
Just to check, could you please provide us the cast firmware version of the affected device. Also to isolate, is there any way that we can try setting it up using a mobile hotspot? Let's have a separate phone that will serve as a source of internet (mobile hotspot) and the other phone as your set up device. Connect your set up device to the other phone's mobile hotspot and let's attempt to set up the Google speakers on that network and let's see if it will connect.
Sorry been a busy week , this is the cast firmware version.
System firmware version: 295071 Cast firmware: 1.56.295071 Language: English (United Kingdom)
I've not been able to to try connecting the hub to a new WiFi network , I'm not really a techy person but not sure how this will help. Mostly when the hub replies " there was a glitch" it's when it's asked to perform a routine which I assume now wont work. Ive also noticed that since performing a full reset last week the hub gets stuck on this menu (see picture) (and only in the evening! Scrolls fine all day) instead of scrolling through photos.
If you still think connecting to a different network will help I will give it a go over the weekend.
Thanks for helping Paul
So I connected the hub to my phones hotspot for a day or so and all seemed to be working ok so I reconnected back to the home WiFi. Tbh it has been working ok since.
The cast firmware still isn't up to date though, (my hub mini in the kitchen did receive an update over the weekend though) and since doing a full reset the max no longer recognises my wife's face or voice we've been through as many settings as possible but it won't recognise her.
This coming weekend we are switching ISP and getting a new router etc. I may reset the hub again and use her phone (apple) to set up the hub to see if that cures it.
Thanks for letting us know.
Hope that switching your ISP helps. You can try inviting your Wife as a home member so that she will be able to link her own account to your Nest Hub Max. Check this guide for more information.
We'll be waiting for your update.
Thanks for your help but she doesn't want to remove her account as it does work in the kitchen on the nest hub and doesn't trust it will work again so I think I will leave that alone .
I'm still left asking after all this why is my hub max cast firmware(Cast firmware: 1.56.29 5071) not up to date as per the Google support website 1.56.290465.