Hub not turning on

[Leach81]

hi my son's hub isn't working at all I've tried all the troubleshooting techniques & still nothing what do I do next as I have had it 15 months???

[Princesss]

Hi Leach81,

Thanks for reaching out.

Sorry to hear about what's happening with your Google Nest display. Does it have any display? Is it still turning on?

I'd love to know more details so we can start trying some steps that might resolve this.

Best,

Princess

[Jake]

Hey Leach81,

I wanted to check in and see if you managed to see Princess_S post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[Tasha31]

My nest hub turned off a few days ago and it won’t turn on no green light nothing I unplugged it and still nothing it won’t even troubleshoot I have had it only a few months 

[Muddi]

Hi Tasha31,

Thanks for visiting the Community.

I know how it feels to not have a working device when needed. I'd love to help!

A few questions:

• Is your Nest Hub plugged directly into a wall outlet or surge protector?
• When the Nest display is plugged into the wall outlet, does it show any LED lights that indicate that it has power? Refer to [Reference] Google Home LED lights.
• Are other devices able to receive power from the same outlet?
• Is the official power adapter that came with the display used on the device?
• Have you tried another outlet?
• Was there any type of electrical outage around the time the issue began?

Let's try these steps below:

1. Plug your Nest Hub into a different wall outlet.
   Note: Make sure that your device is not connected to a surge protector to rule out all other hardware.
2. Discharge your Nest display:
   1. Unplug the power adapter from the outlet and the Nest display.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into your Nest Hub.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of your Nest display.
3. If you have a second Nest display, please use the power adapter from the one that currently works.

Let me know how it goes.

Cheers,

Muddi

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Thanks,

Juni

[Dan_A]

Hey there Tasha31,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Princesss]

Hi Leach81,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best,
Princess