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Hub saying link account, but is already in app and account. Have reset hub, phone and WiFi, no good.

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 08:26 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Anthony Eke 6908 

 

Had to reboot Home Hub. Went through home app and successfully set up but screen now stuck saying Link Account. Account is linked with this device on Home app and on account, but cannot cast anything. I have tried to reboot several times, also doing so rebooting phone and router but no success, still same problem getting stuck on Link Account screen. At the moment it is useless unless this can be fixed.
 
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Rdianco
Community Specialist
Community Specialist

‎08-27-2021 08:27 AM

Hello Anthony Eke 6908,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
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