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How to set up Nest Hub with my workspace account

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Eric Colburn 

 

I have multiple Nest and other smart devices (speakers, hub, switches). All work with my G Suite (now workspace) account. Just got a new nest b and it refuses to connect. The Home app days it is linked and I have some functionality (can change volume, display settings) and the app shows that my account is linked, but the hub displays "Link Account" with the spinning blocks screensaver and there is nothing I can do. Tried rebooting, factory reset, etc and I always end up here.

1 REPLY 1

Rdianco
Community Specialist
Community Specialist
Hello Eric Colburn,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)