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I don't have to say Hey GOOGLE

ofir
Community Member

 I don't have to say Hey GOOGLE
When I look at the screen it's like I said Hey GOOGLE

"I can straight up say PLAY MUSIC without saying hey google"
since when does it exist

 
12 REPLIES 12

JillG
Diamond Product Expert
Diamond Product Expert

Hi @ofir 

That is the Look and Talk feature for the Nest Hub Max. Read about it here: Look and Talk to Google on Nest Hub Max - Google Nest Help 

Do you like it? I have heard some users get too many unwanted activations but I've not had that issue.

ofir
Community Member

An interesting phenomenon
Google Nest Hub Max makes up its own mind
I didn't make any changes and suddenly the phenomenon occurred for a certain time
Even now I did not change the settings and right now when I look directly at the screen
The operation has stopped.
I would be happy if it was under my control

JillG
Diamond Product Expert
Diamond Product Expert

You can turn it on or off: 

 

  • Open the Google Home app .
    On the Home screen , tap Settings .
    In the "Features" section, tap Google Assistant and then Face Match.
    Find the name of your Nest Hub Max and then turn off "Look and Talk."

ofir
Community Member

THANKES JILLG

In my country Israel there is no full support
When I press the UNLOCK MORE ASSITANT FEAUTERS option
I keep getting the message: "It is recommended to check the connection and try again"

What is strange is that sometimes it works and sometimes it doesn't
Without changing anything

After RESTART it always works
In facial recognition I use, my picture from my Google Mail account appears
It works well.

JillG
Diamond Product Expert
Diamond Product Expert

Oh interesting. Hopefully it will be fully supported in the future so you can reliably use the features like that one.

ofir
Community Member

The biggest problem I have is
I also have echo 4 amazon speakers in my room
When I say Alexa
Google MAX is jealous
and says   I know you know my real name
I know you didn't call me but maybe I can help
 M M M i think you confuse with someone else

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for always lending your help, JillG!

 

ofir, we hope you're able to get the answer that you need. Your feedback is appreciated so don't forget to send one. Let us know if you have other questions or concerns.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello ofir,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks,
Alex

ofir
Community Member

Alex Thank you

I get the message in my smartphone (pixel 4a (5g))

"unlock more assistant features"

When I click on the message

"It is recommended to check the connection and try again"

My connection is fine
There's probably nothing to do right now
This is a local problem (there is no support in Israel)

 

Azarco
Community Specialist
Community Specialist

Hey ofir,

 

Understood. Since Google Home or Google Nest devices are not officially supported in your country, some features may or may not work properly. I suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours. 
 

Best,
Alex

ofir
Community Member

I am very satisfied with Google Assistant
You can close the thread

Thank you

Azarco
Community Specialist
Community Specialist

Hi ofir,

 

Thanks for the love. I'll go ahead and close this thread now. Should you need our help, you know where to find us. Have a great one!

 

Cheers,

Alex