I have to scream in order for my Google home mini to do anything

[Luv2Laff]

I have several issues. But one is I always have to scream at the Google mini in order for it to do anything. My girlfriend can whisper at her Alexa while the radio is playing next to her and it does what she asks.  Google will be playing Pandora on it and I will ask Google to turn it down and it doesn't hear me unless I scream at it. My other problem is it doesn't turn my television on and off consistently. Sometimes it will turn it on sometimes it won't. It will never turn it off it says it can't do that. I don't get that quite frankly but I don't care.  But often it will say it is turning my television on but it will not turn it on. Sometimes it says it's going to turn it on and it does. I've been on the horn with Google support several times. They're perplexed. Thought maybe the community had some answers for me. It's extremely frustrating.

[Jake]

Hey Luv2Laff,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Luv2Laff]

Hi,

I appreciate the reply but I've come to the realization that it is what it is.  I've contacted Google support several times.  It works right for a day and then fails.  I'm over it.  I don't know if I need a new Google mini, or if I just need to remove google. I haven't come to that decision yet. But I'm honestly so frustrated with it I can't even tell you. It doesn't do anything that it's supposed to. The only thing that thing does right is playing music.

[GarrettDS]

Hey folks, 
Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand. 

Best regards, 
Garrett DS