Incorrect response

[Andie78]

Hi, 

I have multiple Google speakers and hubs.

Lately when I ask it to do something it does something completely different. When i ask it to play something it gives a long speech about it instead . when asked to stop it plays a song called stop.

We haven't added or changed anything. We have reset devices. We are also using same command words but nothing seems to work on any of them ( over 20 devices) help please!!

[Princesss]

Hi Andie78,

Thanks for reaching out.

Sorry to hear about what's happening. Could you please list down the most common commands that you are using as well as its exact response? Also, please check your audio recordings so we can confirm the commands that you have used. 

Lastly, since it involves all your Google Nest speakers, let's reboot your network by unplugging your router from the power source for a few minutes to refresh your network settings and network congestions.

Let me know how it goes.

Best,

Princess

[Muddi]

Hi Andie78,

I just wanted to follow up on this. Please provide all the information needed so we can further assist you.

Cheers,

Muddi

[Muddi]

Hey Andie78,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Andie78]

I have unplugged the router for 30 mins and on again. No change. When something is playing streamed from my phone and I say "ok Google stop" it will then start playing some random song entitled stop. If I say " ok Google play the corrs on YouTube music" it will just tell me the things a Google can do or say I don't know. We have tried my voice,  kids voices and partners voice. All of which it had responded to in the past but nothing. 

[Muddi]

Hey Andie78,

Thanks for the added information. Please share a video showing the issue so we can further check what's going on with your device. Also, did you check "My Activity" on the Google Home app to see if your device understands your command?

Cheers,

Muddi 

[Azarco]

Hey Andie78,

How's it going with your Google Home and Google Nest speakers and displays? We'll be waiting for your short video clip. Also, have you tried checking your "My Activity" page?

Best,

Alex

[Azarco]

Hey Andie78,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex