Issue between spotify and my main google account specifically

[SendHelpPlz]

Hey everyone, so im a bit fed up with this so sorry if i sound rude. Google support sent me an empty email and told me to go here.

ISSUE: Google assistant cant make Spotify play specific songs or described content

Telling my Nest Audio "Hey google play [SONG] by [ARTIST]" makes my nest reply "[SONG] by [ARTIST] playing on spotify" afterwards nothing happens. Checking my spotify i can tell that nothing has been played.

I have been trouble shooting for the past 4 days and i think i have narrowed down the problem

Attempted fixes

- Any combination of unlinking accounts, and relinking accounts (both spotify and google)

- Clean uninstalls and reinstalls of apps

- Factory resetting the Nest Audio

Current solutions

- Linking up with a different spotify account with my google account

- Setting up my Nest Audio with a different google account and linking to my spotify

Currently using the latter option, but im hoping someone has a possible solution so i wont have to use these obscure workarounds, or be forced to migrate either account.

[Juni]

Hi there,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

Could you provide us with the case number that was provided when you contacted our support team so we can further check for you? 

Looking forward to your response.

Thanks,

Juni

[Juni]

Hi thre,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[SendHelpPlz]

Sorry it took awhile to get back, hope it isnt too late 

My case number is 2-362800003378

I have not tried relinking my main google account for a while, but it may be worth a shot

[Muddi]

Hi SendHelpPlz,

Chiming in, it looks like I don't have access to the case. I do suggest that you try re-linking your main account to check if that will fix the issue.

Keep us posted.

Cheers,

Muddi

[Muddi]

Hey SendHelpPlz,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hi SendHelpPlz,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi