02-15-2023 01:07 PM
Hi all!
My google home mini just randomly stopped working. It wont connect to my app, the lights on top wont turn on, and i can only get a green light to come on if i push the button on the bottom.
i have searched the forms here, however when trying the options provided, nothing works.
Thanks for your help!
Answered! Go to the Recommended Answer.
02-21-2023 06:29 PM
Hey CheyW,
Could you tell me the case ID so I can check it for you.
Cheers,
Muddi
02-19-2023 05:18 PM
Hey CheyW,
Thanks for sharing details about the issue. I know how challenging it is not having a working device when needed - I'd love to help!
Please try these steps below that may help us fix the issue:
Let us know how it goes.
Cheers,
Muddi
02-21-2023 06:03 PM
Hi there,
Checking in to see if the troubleshooting steps shared helped?
Cheers,
Muddi
02-21-2023 06:06 PM
Hey there, i tried these steps and they didnt work. I spoke with someone via the google chat and we tried all of these options. No sound comes from the google home after the unplugging 10 times process. The representative i spoke with said they would get back to me via email within 48 hours. I am still waiting to hear back from them. Seems like my device may be defective
02-21-2023 06:29 PM
Hey CheyW,
Could you tell me the case ID so I can check it for you.
Cheers,
Muddi
02-21-2023 06:51 PM
Of course!
it is
4-8831000033071.
02-22-2023 10:00 PM
Hi CheyW,
Thanks for providing the case ID.I need to gather some additional personal details which shouldn't be shared on the public forum. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
02-22-2023 10:03 PM
Done! Look forward to hearing from you all in the near future.
02-22-2023 10:09 PM
Hey CheyW,
We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Muddi