Issue setup Nest Cam on Nest Max Hub.

[KetoBFray]

Having issue setting up my newly purchased (2nd hand) Nest Max Hub's Nest Cam. Reset all network and devices in question but keep getting error after few minutes of waiting after QR scanned for the setup. 

 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[KetoBFray]

Yeah I'm pretty tech savvy. Done basics like rebooting all network equipment. This was an initial setup from a 2nd hand purchase. Did a factory reset and setup. Still same issues with nest cam (via hub max) in the home app. Times out after scanning QR. 

[Brad]

@KetoBFray

Glad to see you have tried many troubleshooting steps. Have you tried to factory reset the device? This is different from a restart. I would look over the process, which is found here, and let me know how it goes.

Best regards,

Brad

[EmersonB]

Hi folks,

@KetoBFray were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, Brad.

Best,
Emerson

[EmersonB]

Hello everyone,

@KetoBFray just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad.

Thanks,
Emerson