Issues with spotify

[Spacething]

Hi! recently I've been having issues with playing music on my google home mini. I am a Spotify premium member, and most of the time switching or starting songs doesn't work and I just get a "sorry, something went wrong." Please tell me a way to fix this issue, as it would be greatly appreciated!

[frances · Accepted solution]

Hi Spacething and adzify106,

Thanks for reaching out! I am sorry that your Spotify is not working. I use Spotify all the time as well so I understand how important this issue is. 

At this moment, this is an emerging issue of Spotify having issues with Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

In the meantime, I recommend you casting your music from Spotify.

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

[adzify106]

Yep +1 just trying to use my Google Home Mini 2nd Gen to pause and play Netflix, Spotify or other media apps and I get a "sorry I can't do that right now".  I've never had the issue before, super weird 

[Spacething]

Yeah, no idea what's happening

[frances · Accepted solution]

Hi Spacething and adzify106,

Thanks for reaching out! I am sorry that your Spotify is not working. I use Spotify all the time as well so I understand how important this issue is. 

At this moment, this is an emerging issue of Spotify having issues with Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

In the meantime, I recommend you casting your music from Spotify.

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

[Gerry0514]

I Have the same problem of Spotify saying there is problem, try connecting later. Tried to reset. For a short while it work, then reverted to the previous state. I can't even cast from Spotify from my phone to the Nest Hub. It jist keeps saying connecting. What to do? 

[frances]

Hi All,

Thank you for your patience. I appreciate you taking the time to try a variety of troubleshooting steps.

Just a quick and simple question, for those who are experiencing the Spotify display issues, have you all tried relinking and unlinking your Spotify account in the Google Home app? Please keep me updated!

For those of you experiencing issues with your Google Assistant giving you an error message after a voice command, we are aware of the issue. As I stated earlier in the thread:

At this moment, this is an emerging issue of Spotify having issues with Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

In the meantime, I recommend you casting your music from Spotify.

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

Please feel free to reach out with any other questions or concerns. Thanks!

[Gerry0514]

I am also having problems casting from spotify on my phone to nest hub. I can only see it's connecting and nothing more. Also, when I am on wifi, there is no sound coming from my phone even when I am not casting. But when I use mobile data, there is music on spotify. 

[Gerry0514]

To add, I have tried unlinking and relinking, reset the display to factory default and setting up again. 

[tia]

If Spotify is my default (and only music provider) to Google Home, I apparently can't unlink it. How to get around this?

[IDK]

You have to select “no default provider” and then you can unlink. But I’ve tried that and nothing changed. I can play music fine but when I try to play a podcast it won’t play. 

[mebcomm]

Tried unlinking/relinking, but that did not solve the problem.

mb

[Mouse75 · Accepted solution]

Hi everyone, 

@frances I spent about an hour with a Google tech trying to troubleshoot the Spotify/speaker issue. End result we found is that it's a specific Spotify problem.

How I came to this: I uninstalled/reinstalled the Home app, unlinked & re-linked Spotify and linked the speaker to Wi-Fi like it was a new device. Nothing helped fix the problem. 

I also switched over to test Pandora and had no problems.

Next step will be to work with a Spotify tech 

[Spacething]

Thank you. Hopefully, this will be solved soon.

[heidi2]

I just had the same problem. Problem still not fixed on Spotify. So annoying as I did factory resets on two google speakers only to discover it was a Spotify not a Google Speaker issue.

[frances]

Hi All,

Just checking to see if you have any other questions or concerns. Thank you.

[sings2009]

Hi Frances,

Now the timeline for each track doesn't update.  It always takes the first one.  So, if it is a 10 sec bug before an hour of chat, you can't locate something using the timeline.  Please help.

Should I post this separately?

David

[frances]

Hi David,

Thanks for your post. No worries, let's try to look into this issue. I would be more than happy to help. First, I have some questions to get a better understanding of the issue you are encountering.

• Which Google device do you have? (model name, generation number)
• In regard to 'the timeline for each track doesn't update,' is this in regard to what is being displayed on your Google device?
• Could you please explain more about '10 sec bug before an hour of chat'? What chat are you talking about? 
• Is your music being delayed as well?
• What are you trying to locate on the timeline?
• Are you listening to Spotify on a Google device?
• What troubleshooting steps have you tried?

Thanks for your patience, I look forward to helping you!

[sings2009]

Google Nest, First Gen

Yes, a display issue only

I was giving an example of one podcast.  First 'track' is 10second duration, second is one hour.   Timeline for second track still says 10 secs.

No, no delay

I have tried a reboot but no change.  Timeline always stays with the duration of the first track in any playlist.  Any suggestions?

This is a fairly recent problem, was always fine before.

Thanks!

[justathoughtor2]

I'm having the same issue on my Nest Hub. If I start a playlist or album, the progress bar of songs after the first gets locked to the length of the first track played. This is especially strange since the track still plays the audio in its entirety, whether longer or shorter than the progress bar. It also makes seeking towards the end of a longer song impossible.

[sings2009]

Exciting news - this is now working as it should for me again!  Timeline bar changes for each track.  Hope it is fixed for you too.

[frances]

Hi sings2009, Mouse75, and justathoughtor2, 

Thank you for your patience, I sincerely appreciate it.

As it's been a while, I just wanted to double check, are these Spotify display issues still occurring? 

Please keep me updated, let's get this issue resolved. Thank you again!

[sings2009]

Hi Frances.  Yes, the same issue is still occuring.

justathoughtor2 has described the exact same issue.

[Mouse75]

I got mine to work properly today. It took uninstall/reinstall the Home app

[Mouse75]

*edit to earlier post* I guess the reinstall was only 1/2 a fix.

If I open Spotify on my phone then link to the speaker, everything seems OK. If I just go via voice command to the speaker, it will play but I have to use my phone to change songs. 

The icon in the Home app doesn't always show when music is playing either. 

[ernzturm]

Yes it happened me the same with a nest mini 2 , it apparently doesnt detect the media content but it runs spotify with that message  "sorry I can't do that right now", but u cant pause , set a sleep timer or stop a music bc for google it never started, but the music continues without any control.

Ps everything works fine with youtube Music

[Mouse75]

I'm having issues with Spotify on my Google speaker too. It will play music but not recognize that anything is playing. I have to use my phone to skip songs or change volume. 

[mebcomm]

Has this issue not been fixed yet? It's now near the end of November, and this past week I just began to experience this for the first time. Spotify Premium account is the default on my Google Home speaker(s); most songs or playlists work fine, but certain ones do not (always the same ones), giving the "Something went wrong...." message.  I've tried all the suggested de- and re-linking, rebooting, factory resetting (etc.) suggestions, and nothing works. Spotify is just fine if accessed from my laptop or iPhone.  Update please?

[Mouse75]

I got mine to work properly for less than a day after uninstall/reinstall. Don't know what's going on. Just have to use my phone to control songs & volume 

[mebcomm]

Thanks for the input. I tried that (all the way to factory resets), with no luck. It DID work perfectly well for several years until… now.  Something broke. Yes, one can cast from phone, but that shouldn’t be necessary at all. 

[Mouse75]

I've been using Spotify for less than a year and have only had a speaker for not quite 2 yrs. This is the first time I've ever experienced issues with voice control. I think it started mid summer for me. Not sure what changed/broke that would cause this. 

It doesn't seem like they have a fix for it yet either 

[Bobmk1]

Not sure if it's 100% related but every time I ask any of my speakers to "play some music" out even resume from song that I've paused it immediately starts to play Lewis capaldi - someone you loved.

I find it even more frustrating than getting "sorry I don't understand".

Could it be ***another*** problem with updating to Android 12? I never had it few months ago when I joined Spotify and was on Android 11?

Thanks

[mebcomm]

I doubt it’s an Android thing. I’m an iPhone and MacOS user, Spotify Premium account, This weirdness started (or was first noticed) about a week ago. 

[LinePlaneVolume]

I'm guessing it's an issue with Google's speech recognition and natural language processing. All the issues I'm having are related to it misinterpreting what I'm asking for and doing something different, including playing videos or doing web searches when I ask it to play songs or playlists that it had no trouble with before.

[mebcomm]

Maybe, but I'm doubtful that this is the issue, because the Google Assistant voice does repeat back to me exactly what I've asked for ("OK, playing ___ on Spotify...").  It appears to "understand" what I've said, at least insofar as it seems to hear it correctly.  A few seconds of silence follow, and then it goes into the "Sorry, something went wrong..." thing. And ONLY on certain artists (the same ones each time), and not others.

[LinePlaneVolume]

OK, so that's different than the issue I'm having. I consistently encounter something like this...

Hey Google, [play/shuffle] [x] on [Spotify].

So, 3 variables, the intent, the song/playlist, and the app. What I now get back ends up being things like...

OK, [showing] [y] on [youtube]

OK, [playing] [z] on [Spotify]

OK, [showing] [web results] for [a].

This kinda stuff never happened (to me) before. The worst it would do is slightly mess up the song/playlist understanding and play something that I didn't want, but it was usually a reasonable misunderstanding.

[josheyre]

I'm having huge issues as well. Using Assistant to control Spotify is completely hosed. Playlists don't work. Speech recognition is atrocious. Speaker groups don't work (probably a Home issue). The speaker connect sound/earcon keeps playing over and over again when music is streaming (probably a Home issue).

[loriroth1]

I am having the same problem as well.  Started a few weeks ago.  I ask Google to play Daily Mix 1 on Spotify and it goes to playing something completely different.  It doesn't recognize any of my playlists that I created, just plays something random.  Very frustrating.  I end up asking my nest mini to play something, then I have to go to my phone or computer to actually control the content.  

Why is this thread marked as solved when it's obviously not?

Thanks

Lori Roth

[Spacething]

Hey, I have marked it as solved as there is no other solution, so we can just accept that Spotify is **bleep**.

[Spacething]

Did it really just censor that? wtf

[marieperotama]

I'm just experiencing this issue now. Both casting from spotify and voice control won't do the work. It's playing on spotify app, the line is moving but google home isn't producing any music. It tried resetting google home but still won't play a thing from spotify. It's working last week before I unplugged it.