Jbl link 10 connects but shows up as Offline

[Skyone]

It won't fully connect. It says log in through the google Home app, but yet I have, and it's connected, but it shows it's offline and I can't use it unless I cast my Audio then I can play music

[tajennifer]

Hi Skyone,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the connection of your JBL device and the Google Home app. But don't worry; I can help. In this case, I just need to confirm if you already tried to set up the device with these steps:

Set up smart home devices:

• If you haven’t already done so, follow the steps provided by the device maker to set up your smart home devices.

Connect smart home devices in the Google Home app:

• Open the Google Home app.
• Tap Devices > Add > Works with Google Home.
• Select the device maker from the list.
• To complete the setup, follow the app steps. 

Please let me know if you have more questions.
 
Best regards,
Jenny