Jeopardy Subscription Wont Work

[DaniJJ]

I say “Hey Google, play Jeopardy” and she says “sorry, what did you say?” I say play jeopardy and it finally plays it. Then every time it asks me to subscribe which I say ok. I enter my security code and it subscribed, I get the confirmation email for my charge and then the nest hub max tells me that it can’t complete it and to try again later. This has been happening for 2 months and I bought the device brand new. I have tried rebooting, resetting to factory…I’m not sure what else to do. Any ideas? 

[Azarco]

Hey DaniJJ,

Thanks for reaching out.

Have you tried completing the subscription from Jeopardy using a mobile phone or laptop? Also, make sure your Google Home and Google Assistant app log in using the same Google Account. Uninstalling and reinstalling your apps might work too.

Keep us posted.

Best,

Alex

[Muddi]

Hey DaniJJ,

Chiming in - just wanted to follow up on this. Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Muddi]

Hey DaniJJ,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[DaniJJ]

I tried these things and it still isn’t working. I also am an IPhone user, aside from my google nest smart-home products. I used Alexa up until switching to google home and played jeopardy daily without issue. 

[Muddi]

Hey DaniJJ,

Thanks for coming back to us. Just an added question: do you have the same issue when using the Google Assistant app on your phone?

Cheers,

Muddi

[Princesss]

Hey DaniJJ,

Chiming in-- have you seen Muddi's response posted above? Let us know if you have the same issue when using the Google Assistant app from your phone so we can check further what's causing this to happen. Feel free to respond, otherwise we'll be locking the thread. 

Best,

Princess

[Princesss]

Hey DaniJJ,

Sorry for the confusion. Could you confirm if reset is already done? If not, let's go ahead and try that and see if it will fix the issue.

Best,

Princess

[Princesss]

Hi DaniJJ,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi DaniJJ,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[DaniJJ]

What should I do from the google assistant app?