Jeopardy subscription no longer working

[Lelema]

I paid for a monthly subscription to jeopardy! And it's no longer recognizing that I'm paying and I've lost all my stats

[Eperri10]

Hello! Same thing happened to us! Have you heard anything back?

[Princesss]

Hi folks,

Thanks for bringing this up. We're sorry to hear about this.

Could you please tell us when did you start noticing this? Also, do you get any prompts every time you try to use Jeopardy from your Google Nest display?

Best,

Princess

[Eperri10]

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@Princessswrote:

Hi folks,

Thanks for bringing this up. We're sorry to hear about this.

Could you please tell us when did you start noticing this? Also, do you get any prompts every time you try to use Jeopardy from your Google Nest display?

Best,

Princess

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Hello! I think it started maybe last Wednesday, November 30th. Give or take a day or two. What prompts do you mean?

Thank you!

[Lelema]

It literally give me the J6 only, no daily double and weekend events

[Princesss]

Hi everyone,

@Eperri10, @Lelema, when you ask your Google Nest speakers to play Jeopardy, does it give you any response? Does it show any error on the error message on the display itself?

Best,

Princess

[Eperri10]

Hi!

No error message. It just gives the 6 free clues, but then nothing after that which is what the subscription pays for. 

[Princesss]

Hi Eperri10,

Thanks for checking. Could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

[Muddi]

Hey Lelema,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

[Dan_A]

Hi folks,

Thanks for your patience. Our team has already sent further troubleshooting instructions to your email. Let’s continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Dan

[Eperri10]

Hello,

Cast firmware is: 1.56.313652

[Princesss]

Hi Eperri10,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Eperri10,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess