Keeps cutting out when playing Spotify

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Amy Semmens 

So at random times my Google Home Mini cuts out playing Spotify, but my Spotify acts like it's still playing. This is a massive issue because we're actually playing white noise into my babies bedroom at night and when it randomly stops playing it is disturbing him, this problem has only recently starting happening. I've tried doing a factory reset. And switching off my WiFi and restarting.

[ai]

Hello Amy, 

Sorry to hear about your playback issues! I totally get how frustrating that is. I've created a case for your issue in order to escalate it to our support team. Please be on the lookoutt for an email from us soon! 

Best,

Ai 

[katejgroves]

Hi Ai,

I have exactly the same issue with my speaker too just seemingly stopping playing but my playing on my Spotify 

[PeterD]

Any update on this, am having exactly same issue

[ricks8671]

Has there been any reply to this? I have the same problem.

[ai]

Hello katejgroves, PeterD, and ricks8671,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Kindly,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.