Last nest hub 1st gen. update just broke the device

[mmont]

This evening my nest hub 1st gen. Informed me that it's going to get an update. After update was downloaded device sayed it will restart and apply it. After that it went to infinite restart loop. Factory reset didn't help: after factory reset it boots OK and start configuration. But as soon as it get connected it start downloading an update and after rebooting to apply it. Then goes to crash loop. Any suggestions? It's it known issue?

[yoyek]

I have the same issue with Nest hub gen 2.

My device updated yesterday. After the update it does not start properly. It gets stuck with four colour dots spinning in circle.
What I've tried: leaving it for hours to boot, powering off for over 30 minutes, performing factory reset (by holding both volume buttons). Even after the factory reset it does not boot. It seems to connect and be visible in Google Home app, I can change settings there, but the device is not usable.

After the factory reset it did update again (it took about 5 minutes).

Currently the Google Home app tells me:
System firmware version: 10.20221207.2.100038
It does not say Fuchsia anywhere on the device information page, but it tries to connect to a url similar to fuchsiaupdateXXXX.google.com on the boot.

[Dan_A]

Hi folks,

@mmont, @yoyek, that is not exactly the experience we want you to have, let’s check it out. It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Tell us how it goes.

Best,

Dan

[mmont]

Hey Dan, I just left it crashlooping for the night and found it OK in the morning. No idea what happened. Feel free to share your ideas of what was it. 

[Dan_A]

Hi folks,

@mmont, that's awesome! This might be a one-off situation where there's a loop when an update occurs. Reasons might be with the network, where the update isn't pushing through since updates happen over-the-air through Wi-Fi. Also, a little push is needed when doing some major updates. The good thing here is that the update has now gone all the way and is now working. By the way, we really appreciate your patience.

@yoyek, checking back to see if you're still having the same concern with your Nest Hub (2nd Gen). How is it?

Looking forward to your response.

Regards,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Dan

[LovelyM]

Hey there,

We haven’t heard any updates from the both of you. We'll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely