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Less annoying way of reporting errors

Spawnreaper
Community Member

I like the google home products in my house, despite its flaws. Nearly every room has a google home speaker because I don't like to scream from a distance.

I do encounter some very annoying mechanics in the device that, I think, could be very easily resolved. Main rule is, if a message is repeated too often while the recipient is already aware, it's just nagging, and everybody hates that. 

Situation 1:

One of the lights is offline or unreachable for some reason. I havent got around to fixing the issue. Yet every time I ask to "Turn on the lights" It keeps giving me the error "the **** light is unavailable,  you might want to set it up again." Guess what, by the 40 time telling me, I kinda know and its just begin annoying.

Solution:

Make a maintenance report feature. Notify me twice that the light is unavailable, then just put it on the maintenance list and stop notifying me. If I ask why a light is not turning on, notify me that its on my maintenance list. Once the problem is resolved, remove it off the Maintenance list automatically or allow the user to tick it off as done. 

 

Situation 2:

One of the devices has some kind of delay somewhere, that cant be fixed, but the device works properly. Yet because of the delay issue or whatever it notices, it triggers google to tell me that there is a problem. (when there is not.) The repeating message that there is something wrong when there is not, it ruining the experience and is super annoying.

Solution:

Create an "ignore errors" feature on every separate device in google home. If google notices an error on a device and the "ignore errors" feature it turned on, it will not give any error feedback for that specific device. Problem solved, because there is no problem.

7 REPLIES 7

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,
As this is a community forum supported by other users and community specialist's the best way of getting your thoughts, feedback or feature requests to the people that can make changes is by submitting feedback as detailed within the link below.

Feedback:
https://support.google.com/googlenest/answer/7071494

 

Regards,
Cathal

Spawnreaper
Community Member

I know and I just did. But I also like to know what the community thinks of something like this.

Jake
Community Specialist
Community Specialist

Hey Spawnreaper,

 

I wanted to follow up with you, and see if you had any other questions from here. I would be happy to take a closer look and assist you further.

 

Thank you so much Cathal_S, for the helpful reply.

 

Best regards,

Jake

Spawnreaper
Community Member

Well, I haven’t see any changes in the google home speakers in the past years. I am sure people sending feedback and giving idea’s like I do, but nothing really changes. 

Some software and hardware manufacturers have an open voting system that allows the user community to propose and vote on improvements on the product or the products software. It’s a very good way to find out what the people want and thereby improve a product. Google doesn’t really do that. At the moment It creates the feeling that google has zero interests in its users and just wants them to buy the product as is. 

Muddi
Community Specialist
Community Specialist

Hey Spawnreaper,

 

Thanks for the post — we hear you. We're always looking for ways to improve. We'll take this as feedback and pass it along to the team. Let us know if you're still having issues controlling your lights and we're happy to assist you further.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Spawnreaper,


I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Spawnreaper
Community Member

Yes I did see Muddi’s post. Unfortunately “double triggers” and “false errors” keep happening. Like I mentioned I have seen any changes to google assistent, ever. 
Eventhough my ideas will easily solve these issues and annoyances for loads of people with google assistent and the google speakers, I doubt anything will result in actual changes or improvements. (Which is really sad because it could be way better then it is now) with all due respect, the replies here are just run of the mill diplomatic bureaucratic scripted answers without any substance. 
but it’s fine, I know how large companies work. Being I worked for some of them.