Lidl Home lights not turning on

[LennTheDutchMan]

Woke up this morning and tried starting my routine but the Lidl Home lights are not working.

All the other devices are working, so it looks to be a problem with either Lidl's services or Google's services. Tried unlinking account and linking it again. Cleared cache on the Google app. Tried turning off and on my phone. The lights work when I control them in the Lidl Home app itself. Is there a service between the two that's not working maybe? When I want to sync my devices, Google says the providers are not available.

I've tried all the "usual" tips and tricks without luck.

Anyone any idea or is it just a waiting thing to see if Google fixes it's issues later?

[ChrisPridgeon]

I have the same issue. I can operate the Lidl lights via the Lidl home app but not via the Google app.

[LennTheDutchMan · Accepted solution]

Hi Chris, my problem actually got solved by restarting the gateway. Take it out of the power outlet for a minute and turn it back on. Worked for me ☺️

Hope it helps you too!

[ChrisPridgeon]

Great thanks! I will try this!

[LennTheDutchMan]

Just wondering, did it work for you?

[ChrisPridgeon]

Yes, this seems to be the solution. I unplugged the gateway for about 20 seconds and restarted it. I had to then reassociate my Lidl account to the Google one and it all worked as normal.

Thanks!

[Azarco]

Hey folks,

We're glad everything is working on your end. 

@LennTheDutchMan, we appreciate you for updating this thread with your resolution — it's a big help.

Let us know if you have other questions or concerns otherwise, we'll go ahead and lock this thread if we don't hear from you after 24 hours.

Best,
Alex