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New Nest Mini powers on for 30 seconds then shuts off

brightside
Community Member

I just purchased 2 Nest Mini (Gen 2) and one of them will not stay powered on. If I plug it in, the four dots on top pulse for 30-45 seconds, then it shuts off. Completely unresponsive. My Home app doesn't even detect that it exists. The other Mini set up normally and works perfectly. I've got two other Nest devices in the house and am generally comfortable with the setup process.

Is this one defective, or is there some kind of known issue happening here?

6 REPLIES 6

brightside
Community Member

Customer Service confirmed the device is defective

Dan_A
Community Specialist
Community Specialist

Hi brightside,

 

That certainly hasn't been easy for you ― let’s check this out. You have been told that your Google Nest Mini is defective by a customer service representative. If you don't mind me asking, what troubleshooting steps have you done with them? What was the resolution?

 

I'll be waiting for your response.

 

Best,

Dan

brightside
Community Member

We power cycled the device then attempted a factory reset, and also tried plugging it into a different power cable. Since the issue was the device shutting down after 30 seconds, nothing worked. They agreed it was defective and shipped a replacement. 

Dan_A
Community Specialist
Community Specialist

Hi there,

 

Woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if you have other questions and concerns. We're here to help.

 

Cheers,

Dan

aatienza
Community Specialist
Community Specialist

Hey there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Dan.

 

Thanks,

Archie

Azarco
Community Specialist
Community Specialist

Hello brightside,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Best,
Alex