Location setting wrong - Time also

[Shadow219]

I don't know if these 2 things are related but they are happening at the same time.

I am in the Central Time Zone of the U.S.

1) When I asked my Google Nest Smart Hub for the temperature it told me the result for The Phillipines yet this display shows the correct time (U.S. Central time)

2) I have 2 Lenovo products (Smart Clock and Smart Display 😎 that are showing the time 1 hour fast. I am guessing this is eastern Time Zone. I have other devices in the same "House" showing the correct time.

I have my address set in the Google Home app. The Lenovo devices to not have a time or lacation setting independent of Google Home. Lenovo does not even make an app to control these devices; only Google Home.

[Shadow219]

Three Google Home devices (Google Nest Clock, Lenovo Smart Display 8, Lenovo Smart Clock) all think they are in the Philippines. I have a very old Google Smart Speaker 1st Gen that correctly knows where it is (U.S. central time zone). 

Where can I look to make the necessary change?

[tajennifer]

Hi Shadow219.

Gracias por contactarnos. Lamento que tu Google Nest Hub esté informando incorrectamente la temperatura y la hora de tu ubicación, especialmente porque tu dirección es correcta y no te encuentras en Filipinas. Entiendo que también estás experimentando el mismo problema con algunos de tus dispositivos Lenovo. Agradezco la información proporcionada. Pero no te preocupes; estoy aquí para ayudarte.

A continuación se indican algunos pasos que puedes probar:

1. Restablezca su dispositivo a la configuración de fábrica. Para más información, consulte el artículo " Restablecer la configuración de fábrica de los altavoces o pantallas Google Nest o Home ".

2. Después, intenta desinstalar y reinstalar la app de Google Home. Debes volver a configurar Google Nest Hub.

3. Actualiza tu ubicación en la configuración del Asistente de Google.

   1. Abra la aplicación Google Home.

   2. Vaya a configuración.

   3. Toque Asistente de Google > Administrar todas las configuraciones del Asistente.

   4. Pulsa Tú > Tus lugares.

   5. Toque Inicio y luego edite la dirección.

   6. Una vez hecho esto, toque Aceptar.

Por favor, déjame saber cómo va eso.

Atentamente,

Jenny

[Shadow219]

I just tried the updating of my address in Assistant Settings and there was no improvement.

Also, I have tried multiple times so I can say now with authority, if I uninstall/reinstall these devices they show the right time for approximately one day. Some time the next afternoon the time changes again. I originally thought they were reading Eastern Time zone because they were 1 hour fast but found they are actually 13 hours fast.

Unfortunately, Lenovo does not even make user manuals for these items; they just say 'use the home app to set up'. They do not appear to have reset buttons, or any other settings.

I have experimented and learned the following:

I created a new 'home', put the 3 clocks in the new home

deleted all 3 from both homes then reinstalled them in the new home (different address). 

deleted all 3, deleted myself as a member of the original home, added them to the new home.

None of these worked.

I have decided the next logical test in this vein is to reinstall them in the old house where I am no longer a user. Maybe I am the only one in the family that moved to the Philippines. I will post this result, tomorrow?

[tajennifer]

Hi Shadow219,

Thanks for your answer. I appreciate all the steps that you tried to solve the situation and even create a new home structure. I understand that this issue persists despite all the steps taken. In this case, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

Best regards,
Jenny