Max and Google home bug

[JunkyBirdbath]

 

 see the difference?  Also, I can verbally change the volume of the home max using google assistant.  The new volume is updated in the home app picture 2 but not picture 1.  Also, I cannot modify  the home Max's volume using the Google home app.  This is another BUG.  Issue does not go away with power cycle or factory reset.  Sometimes it does function properly.  Not sure why..... Who writes this software?

[Azarco]

Hey JunkyBirdbath,

Thanks for reaching out — let's check this out.

When did it start happening? How many Google Home or Google Nest speakers do you have? Also, were there any recent changes on your network or set up? Could you try reinstalling your Google Home app?

Best,

Alex

[Azarco]

Hey JunkyBirdbath,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[JunkyBirdbath]

Yes I do need help.  These devices haven't worked properly with the Google home app since the day I got them.

[Azarco]

Hey JunkyBirdbath,

Have you tried reinstalling your Google Home app? Also, is it happening when you're using a different phone?

Thanks,

Alex

[Azarco]

Hey JunkyBirdbath,

We're checking back in — did reinstalling your Google Home app work? 

Best,

Alex

[Azarco]

Hi JunkyBirdbath,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex