cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Message "Can't connect to WiFi" keeps coming up when I try to connect the Hub for the first time

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 02:24 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Lynne Dinzole 

 

Followed all the instructions to set the hub up and message "Can't connect to WiFi" comes up.
 
Labels:
0 Kudos
Reply
1 REPLY 1

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 02:24 PM

Hi Lynne Dinzole,
 
Thank you for reaching out. Oh no! I am sorry to hear that your set up process has not going smoothly. I enjoy using my Google Nest Hub, so I understand your concern. I would be more than happy to help. First, I have some questions to get a better understanding of this situation.
  • Which Google Nest Hub is this post in regard to? (generation number)
  • Are you seeing any error messages on the Google Home App as well?
  • Have you tried connecting your device to a mobile hotspot? What happens?
  • Can you do a Factory Data Reset on your Google Nest Hub? Is there any improvement?
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.
I look forward to your response, thanks for your patience!
 
 
- From Frances (Community Specialist)
0 Kudos
Reply