Mic on, mic off announcement continues throughout the day.

[Tltaylor40]

This morning my mini home is announcing mic on mic off, this is continuing through the day.  Anyone else?  Hackers?  Malfunction of product?  

[Muddi · Accepted solution]

Hey Tltaylor40,

Sorry to hear about your Google Home Mini, but thanks for bringing this up. I would love to dig deeper into this. Please reboot your device and plug it in on a different power outlet - just to check if you will have the same issue. If it's still the same, proceed with resetting the device. Follow these steps below to know how:

• On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey Tltaylor40,

Sorry to hear about your Google Home Mini, but thanks for bringing this up. I would love to dig deeper into this. Please reboot your device and plug it in on a different power outlet - just to check if you will have the same issue. If it's still the same, proceed with resetting the device. Follow these steps below to know how:

• On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Tltaylor40,

How's it going with your Google Home Mini? Let us know if you still need help, and the community will be happy to assist you.

Cheers,

Muddi

[Princesss]

Hey Tltaylor40,

Chiming in to check if you still need help with this? Feel free to respond to this thread and we'd be glad to answer your questions.

Best,

Princess

[Tltaylor40]

All is well, plugged it into another outlet, problem solved.  Thanks.

[Princesss]

Hey Tltaylor40,

Thanks for updating us. I'm so glad that everything's working good now. It's always our pleasure to help you out.

Since this has been resolved, I'll go ahead and close this thread now. Feel free to start a new thread if you need assistance and we'd be glad to help.

Cheers,

Princess

[Tltaylor40 · Accepted solution]

All is well used another outlet.  Bingo.

[Tltaylor40]

Thanks for your help, much appreciated!

[Goofywaffles]

Hi. I just found this thread and I wanted to see if there is anything else I can try. I have rebooted 10+ times, hard reset, changed outlets, removed from the hanging case, wiggled the button countless times, unplugged for 3 days, and basically lost my mind. 

[Tltaylor40]

Oh wow, I feel your frustration.  I finally got results when I had to move.  Unplugged for 3 weeks, so far so good.

[Princesss]

Hi everyone,

Thanks for sharing details about the issue here, and apologies for the delays. I know the feeling of not having a working device when needed. After looking into these reports, the team recommends resetting your device by following the steps below:

At the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

If the above steps don't work, you may be running into a hardware issue. Please reach out to us to get immediate support at this link: https://bit.ly/3adTfGB

Hope this helps.
 

Best,

Princess

[Princesss]

Hi Goofywaffles,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Princesss]

Hi Goofywaffles,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess