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Mini Domain error code 83905

James226
Community Member

Worked fine yesterday, but today it is not working.   Read post, uninstalled Home and Assistant on phone, nothing seems to work.   Reset mini...Connects...I can hear the sound so it connects, I hit yes, then connects to Wi-Fi (says Connected, Goes Set Up Google Asistant -three tabs Google Partners, Services and your privacy, Guests and your assistant...hit next and I get Domain error code on next screen.

Help please...

12 REPLIES 12

Muddi
Community Specialist
Community Specialist

Hey James226,

 

Sorry to hear about your Google Home Mini, but thanks for bringing this up. To confirm, have you tried setting up your speaker using a different phone/tablet? What is the make and model of your phone? What type of account are you using (Personal or Business)?

 

Looking forward to your response.

 

Cheers,

Muddi

Houlihan124
Community Member

This is also happening to me. It worked fine for the past 8 months but then stopped working Wednesday night. I unplugged and replugged, did a factory reset, and deleted and redownloaded on my Google Home app. Still I get the kgskErrorDomain-error 83905 popping up 

Azarco
Community Specialist
Community Specialist

Hey Houlihan124,

 

Thanks for trying those steps. Have you tried rebooting your router to refresh the connection? If so, try setting up your Google Home Mini using a mobile hotspot to isolate the issue. Also, try using a different phone. 

 

Keep is posted!

 

Best,

Alex

Mahoney
Community Member

I have the same problem. I have rebooted and reset to factor settings. We have tried a different phone but it kicks them out and goes back to the last screen shown when trying to set up the speaker. The code means the device is connected to another user. The user has always been me. In doing research on this it is for security purposes so if someone returns a speaker their personal information is not still attached to the device and your supposed to factory reset it to get rid of their information. I have done this several times and I still get the error. I can’t figure out how to bypass or get rid of the error. 

Azarco
Community Specialist
Community Specialist

Hey Mahoney,

 

Thanks for doing those steps. We'd like to check this further — please provide the cast firmware version of your Google Home Mini and your Google Home app version. Also, kindly fill out this form and let us know once you're done.

 

Best,

Alex

Slg1
Community Member

I have the same problem trying to connect a new nest access point. All messages gave tips that I followed that did not help. So I thought it must be the device. I’ve bought three devices now continue to get the same code. All the people I see posting this problem are quite recent I think it is a problem with Google and I’m very frustrated that they are not giving any good resolution to this issue.

Muddi
Community Specialist
Community Specialist

Hey Slg1,

 

To confirm, have you tried the steps suggested by @Alex?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Slg1,

 

Just bumping in to make sure that you've seen our responses. How's your device? Let us know if you still need help, and we're glad to assist you further.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey Slg1,


I wanted to check in, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

 

Best regards,

Jake

SParkerson
Community Member

I Experienced exact same issues as a people above I’ve tried all of the different steps like they have tried and it is still not working. Google please give us a real answer about how to fix this problem

Jake
Community Specialist
Community Specialist

Hey SParkerson,

 

Thank you so much for reaching back out. I am showing a case number has been created for you, and our Team should be able to provide further support from here. Please be on the lookout for an email, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Azarco
Community Specialist
Community Specialist

Hey folks,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Cheers,

Alex