07-22-2022 07:06 PM
A few days ago our devices started saying please log in through the Google home app. I am logged in. I tried to reset but that didn't help.
07-23-2022 01:17 AM
I have the same issue too. Can you see the firmware version of the affected devices?
I think the root cause is the latest firmware version has a bug.
07-26-2022 09:16 PM
Hi everyone,
Thanks for posting.
If reset has been done, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
07-26-2022 11:04 PM
Hi there filled in the form thanks
07-28-2022 07:21 PM
Hi BeauW,
We've received your form-- thanks for filling that out. As a reference, here's your case ID: 9-9519000032774. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess