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Mini Nest Issues- saying log in to Google home app

Tina7
Community Member

A few days ago our devices started saying please log in through the Google home app. I am logged in. I tried to reset but that didn't help. 

4 REPLIES 4

BeauW
Community Member

I have the same issue too. Can you see the firmware version of the affected devices?

 

I think the root cause is the latest firmware version has a bug.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting.

 

If reset has been done, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

BeauW
Community Member

Hi there filled in the form thanks 

Princesss
Community Specialist
Community Specialist

Hi BeauW,

 

We've received your form-- thanks for filling that out. As a reference, here's your case ID: 9-9519000032774. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess