05-09-2023 12:17 PM
Hi Community,
I had been using my Google Nest Mini for 3 years without any problems. But I moved last month, and since then I haven't been able to connect it to the WiFi at my new place. I've tried everything - reset mini, reset router, set mini back to factory settings, reset mini AND router at the same time. What gives?
Appreciate your help!
05-13-2023 11:55 PM
Hey einsteigenbitte,
Thanks for visiting the Community.
I know how it feels when you can't connect your Google Nest Mini to your new network. Let's try to get to the bottom of this. A few questions: how far is your Nest Mini from the router? Are you using a dual-band router?
To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Mini).
Let me know how it goes.
Cheers,
Muddi
05-18-2023 12:35 PM
Hello einsteigenbitte,
Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Princess
05-17-2023 12:25 PM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess