Mini and nest

[CarolPratt]

Are you going to fix mini issue. Says I need to download app and go through setup. Did that and receive the same message over and over. Started acting up mid July 2024. 

[gmelanymelissa]

Hi @CarolPratt,

Thanks for posting here in the community. I'm sorry to hear your Nest Mini says you need to set up your device again. Help's here!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest Mini do you have?
  • Is it 1Gen or 2Gen?
• When did the inconvenience start?
• What troubleshooting steps have you tried so far?
• What is the router's make and model?
• How many devices in total are impacted by this situation?
• What is the device status in Google Home App after setup?

Keep me posted.

Best regards,

Melany 

[BryanthePilk]

What kind of Nest Mini do you have?
Is it 1Gen or 2Gen? I have both
When did the inconvenience start? Early july
What troubleshooting steps have you tried so far? Reset router, reset mini, reconnect to home
What is the router's make and model? TP-Link Archer AX50
How many devices in total are impacted by this situation? 6
What is the device status in Google Home App after setup? Appears in the home app. I can cast things to it. I can engage with it. No trouble using the home app. But you cannot speak to it. It tells me that I need to set it up using the home app.

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted. 

Best regards, 

Melany

[gmelanymelissa]

Hi there!

Thanks for the information. 

I'm very sorry for the inconvenience. We were unable to locate your submission form. Please fill out this form with all the needed information, including your Community Thread and Community Username, then let me know once you're done.

Keep me posted. I'm happy to help.

Regards, 

Melany

[gmelanymelissa]

Hello again! 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions. 

Best regards,
Melany

[CarolPratt]

I sent it two days ago. Still won’t answer my command. Nothing has changed 

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[gmelanymelissa]

Hi there! 
 
We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help.
 
Keep me posted. 
 
Best regards,
Melany

[CarolPratt]

Nothing is better. Factory reset, downloaded app again and still says to download home app. Piece of crap. All the same.

carol pratt

[gmelanymelissa]

Hi there!

I appreciate all the steps you have taken so far.

To provide you with further follow-up, please fill out this form with the required information (including your Community Thread and Community Username).

Let me know if you have any other questions.

Regards,
Melany