Mini went off-line

[iuiu]

I have two minis connected the third one went off line and will not return.  I have  unplugged, rebooted, factory reset, moved the nest mini closer to my router, restarted the router and still cannot connect to Wi-Fi.  Any suggestions will be appreciated.

[Alex_S]

Hi iuiu,

I know how it feels when something isn’t working the way it should. Let’s get this sorted out. Try to connect Google Home Mini to a temporary hotspot:

• In order to complete the setup for your Google Home Mini with the use of a mobile hotspot, you need to have two setup devices.
  • The first phone will behave as the router. Turn on its data and hotspot.
  • The second device is the setup device. Connect it to the hotspot connection.
• Factory reset your Google Home Mini once more.
• Using the second setup device, open the Google Home app > Follow the set-up instructions > Choose the hotspot network on the “Connect to WiFi” page.

If Google Home Mini connects to the hotspot, proceed to the next steps:

• While the second phone is connected to the hotspot, open the Google Home app > Devices > Tap on Google Home Mini > Settings > Device information > Wi-Fi > Forget Wi-Fi.
• Connect the setup device back to your home WiFi > Do the setup steps again and try connecting Google Home Mini to your Wi-Fi.

Let me know how it goes.

Regards,
Alex