Motion Sense setting is missing on Nest Hub 2

[ZC2]

Hi,

I noticed that the Motion Sense option is missing under the Settings menu in my Nest Hub Gen 2. Is this due to the region that I am currently based (Singapore) is not supporting that feature (Motion & Sleep tracking)?

[PijamaCL]

Same issue here... Im in Chile

[mwndl]

Same issue.. Brazil 

[fung2006]

Same issue... Hong Kong

[SheppySA]

Me too. In South Africa. 

[roldi]

Same issue here in the Philippines. 

[gbrossi]

Same issue in Argentina

[gbrossi]

So, Google sells products to the whole world through their distributors or stores like Walmart and how is the consumer supposed to know that it's not going to work? Very frustrating...

[gauravahuja]

Same issue. India.

[Azizzeanna]

I'm having the same issues - Malaysia

[Looneylass]

I have same issue but I’m in UK??

[djbeach73]

are you sure its not a gen 1?

[Kique]

In my case, it says Gen 2 in the box and everywhere. 

[djbeach73]

I don't have the box & although the s/w refers to nest & have looked at the model number on the base (mine in H1A before the s/n) I can't see "motion sense" setting in settings so I'm suspicious. What's your model number & have you done a factory reset?

[Kique]

The model number is GUIK2 and the system firmware version is 280498

I did a factory reset and by the comments of other people, it seems that they have applied a factory reset too, but the general consensus seems to be that depends on the country where you are using it. 

[PijamaCL]

Yep. I'm sure

[Abhijazz]

Same here 

[Kique]

Hi,

I have the same issue. Im in México but i bought it in the US. Does this depends on the place where i use it or on the place from where i bought it?

[ZC2]

I believed it depends on the place where u used it. 

[Jake]

Hey all,

Thanks for visiting the Community.
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,

Jake

[Kablansy]

 

I have the same issue. Nest Hub 2nd Gen bought in France with Google online store. I use it in Ivory Coast (Côte d'Ivoire). Very frustrating as I bought it to track ly sleep.