I don't have the box & although the s/w refers to nest & have looked at the model number on the base (mine in H1A before the s/n) I can't see "motion sense" setting in settings so I'm suspicious. What's your model number & have you done a factory reset?
The model number is GUIK2 and the system firmware version is 280498
I did a factory reset and by the comments of other people, it seems that they have applied a factory reset too, but the general consensus seems to be that depends on the country where you are using it.
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