Moved Hub to another room but changes won't save

[BristolAds]

I moved my hub to a different room but any changes I make won't save. In my home app I  tapped device info and followed the steps. There's a next button after selecting a new room, then the option to update the name and another next button. This takes me back to the unfo screen but no changes have been saved. Am I missing something?

[MplsCustomer]

@BristolAds 

Something like this happened with our Nest Hub Max, and I finally resorted to removing it from the Google Home app, doing a factory reset (https://support.google.com/googlenest/answer/7073477?hl=en), and reinstalling it.

[BristolAds]

Thanks! I'll give that a go (I'll be honest, I thought I was being dim, glad it wasn't actually me!)

[Azarco]

Hey there,

MplsCustomer, we appreciate the help!

BristolAds, checking back in, did the suggested steps shared by MplsCustomer work? Let us know if you still need our help by updating this thread.

Best,

Alex

[Azarco]

Hi BristolAds,

Bumping in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hey BristolAds,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex