Moving Nest Hub Gen2 room location won't save

[stojon]

Just moved a Nest Hub (2nd Gen) to a new room location within the same household.

Was able to give it a new device name but unable to change the room location in the Google Home app running on my Pixel 6 Pro (Android 13).

Home app is Version 2.58.35.3.

Previous posts on this issue have suggested removing the device completely from the Home app and doing a factory reset, but this seems absurdly extreme for a simple change.

[RXShorty]

Hi @stojon 

If the app won't let you move the Hub to a different location, there is not much more that we can suggest as a workaround.

• Reboot your Hub
• Try to install Preview programme on your Hub (within the Home app --> Hub --> Device information)
• Remove Device from Google Home
• Factory reset your Hub

Sorry I am not much more of a help. 🙂

[stojon]

Thanks.

That did the trick.

Hopefully the Google Home team are working hard to fix this, but the problem appears to have been around for some time now.

😊👍

[MplsCustomer]

@stojon 

It is "absurdly extreme for a simple change" but Google Nest hasn't fixed the bug that causes this. Months ago, we had to remove, factory reset, and reinstall our Nest Hub Max just to move it to a new "room".

[stojon]

Yep - same experience in the end.

I'm a reasonable tech-savvy user, but this completely fails the "average user" test.

Hopefully the Google Home team will fix soon.

👍

[Juni]

Hi folks,

@RXShorty and @MplsCustomer thanks for all the help. 

@stojon, I’m glad that worked for you. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Thanks,

Juni

[Jhonleanmel]

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel