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Multiple Google Nest Speakers not working

ThomasF
Community Member

I moved apartments a couple weeks ago and set up a completely new wifi hub (Vodafone Fibre UK). I’ve connected two separate nest mini speakers and neither will work with spoken commands. If I ask either to do anything, even to tell the time, I am given the response “Sorry, something went wrong, try again in a few seconds” or “Sorry, there was a glitch, try again in a few seconds”. I’ve tried restarting the devices and the wifi router. I’ve also factory reset the speakers to no avail. The speakers are definitely connected to the internet because I can connect to them through my phone and play music to through Spotify. I can also see both devices connected through my wifi hub setup page. Any recommendations or suggestions to get them working?

1 REPLY 1

Princesss
Community Specialist
Community Specialist

Hi ThomasF,

 

Thanks for reaching out.

 

We're sorry to hear about this experience. Since you already tried a complete reset on your Google Nest speaker, might as well check these network settings to see if all the requirements are met.

 

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

 

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).


Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

 

Just in case you don't know to check these settings, you can always ask help from your ISP to check or guide you or help you configure these settings.
 

Keep us posted.

 

Best,

Princess