11-04-2023 10:59 AM
I moved apartments a couple weeks ago and set up a completely new wifi hub (Vodafone Fibre UK). I’ve connected two separate nest mini speakers and neither will work with spoken commands. If I ask either to do anything, even to tell the time, I am given the response “Sorry, something went wrong, try again in a few seconds” or “Sorry, there was a glitch, try again in a few seconds”. I’ve tried restarting the devices and the wifi router. I’ve also factory reset the speakers to no avail. The speakers are definitely connected to the internet because I can connect to them through my phone and play music to through Spotify. I can also see both devices connected through my wifi hub setup page. Any recommendations or suggestions to get them working?
11-08-2023 08:50 AM
Hi ThomasF,
Thanks for reaching out.
We're sorry to hear about this experience. Since you already tried a complete reset on your Google Nest speaker, might as well check these network settings to see if all the requirements are met.
Configuring your Router Settings
Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Just in case you don't know to check these settings, you can always ask help from your ISP to check or guide you or help you configure these settings.
Keep us posted.
Best,
Princess